Yarvis Refund, Rollover & Cancellation Policy

This policy (“Policy”) applies to all Yarvis customers and governs refunds, usage rollover, billing, and cancellations. By using Yarvis, you agree to the terms below.

1. Refund Policy

1. Yarvis does not issue refunds for:
   • Used or unused minutes
   • Phone number fees
   • Concurrency or agent-capacity fees
   • Platform subscription fees
   • Third-party telephony or provider costs
2. Refunds are only considered when:
   • A verified system-wide outage prevented usage
   • A clear billing error or duplicate charge occurred
3. Any approved refund is issued exclusively as account credit, not cash.

2. Rollover Policy

2.1 Default Policy — No Rollover

By default, unused minutes do not roll over to the next billing cycle.

All unused minutes expire at the end of each billing period.

2.2 Rollover by Agreement

If rollover is explicitly enabled via written agreement (email or contract):

• Unused minutes roll over month-to-month
• Rollover minutes remain available only while the subscription is active
• Rollover applies only to usage minutes

2.3 Requirement for Rollover — Automatic Phone Number Renewal

If rollover is activated:

• All active phone numbers automatically renew each month